Privacy Policy

Effective date: June 13, 2026

Find a Vaca provides information and guest support for short-term rental homes. This Privacy Policy explains how we collect, use, and protect information submitted through our website, booking-related communications, guest support line, and SMS program.

Information we collect

Contact information, such as name, email address, and phone number.
Stay-related information, such as property name, reservation reference, arrival/departure dates, and guest-support requests.
Message content when you contact us by SMS, email, website form, or booking platform.
Basic website usage information, such as browser type, pages visited, and technical logs.

How we use information

To provide guest support and respond to inquiries.
To send stay-related messages, such as arrival help, house instructions, amenity support, checkout reminders, and guest service follow-up.
To maintain safety, security, and property operations.
To improve our guest experience and internal operations.

SMS privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent records are used only to provide guest support and stay-related communications. We do not sell mobile phone numbers, SMS consent, or message content.

Service providers

We may use trusted service providers to operate our website, messaging tools, booking support systems, and property-management workflows. These providers are permitted to use information only as needed to provide services to us and are not authorized to use SMS consent data for their own marketing.

Opt-out and choices

You can opt out of SMS messages at any time by replying STOP. You can request help by replying HELP. You may also contact us at support@findavaca.com.

Data retention

We retain information only as long as reasonably necessary for guest support, property operations, legal obligations, dispute resolution, and business records.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is 100% secure.

Contact

Questions about this Privacy Policy may be sent to support@findavaca.com.